Short version: all Loved memberships are final. No refunds, no exceptions.
Loved is a flat US $15.99 per month community membership. All payments are non-refundable. Once your card is charged for a billing period, that payment is final regardless of how much or how little you use the service during that period.
You can cancel your subscription at any time from your account or by emailing nelson3178@icloud.com. When you cancel, your access continues until the end of the billing period you have already paid for, and then automatic renewal stops. We do not refund the unused portion of the current month, and we do not refund past months.
If your account is suspended or terminated for violating our Terms & Conditions or Acceptable Use Policy — including but not limited to fake profiles, harassment, spam, sexually explicit content, soliciting money, or illegal activity — you forfeit any remaining paid time and you will not receive a refund of any kind.
Loved is a community service. We do not guarantee matches, replies, meetings, connections, or any particular outcome. Not receiving matches, not receiving replies, not liking the profiles or posts you see, or otherwise being dissatisfied with your experience is not grounds for a refund.
Before joining, please confirm you do not already have an active membership on another email address and that you intend to be charged US $15.99. Forgetting to cancel before renewal, joining on the wrong account, or being charged after you meant to cancel are not grounds for a refund. Your bank statement will show the charge as LOVED or a similar descriptor.
If you believe a charge was made in error, please email nelson3178@icloud.com before opening a dispute with your card issuer. We will respond within two business days. Filing a chargeback without first contacting us will result in immediate and permanent account termination, and we will contest the chargeback with Stripe using our records of your account activity and this Refund Policy.
This Refund Policy does not limit any refund rights you may have under mandatory consumer-protection laws in your jurisdiction that cannot be waived by agreement. Where such laws apply, our refund obligations are limited to the minimum required by law.
This policy is part of our Terms & Conditions. By subscribing to Loved, you agree to it.
Billing questions: nelson3178@icloud.com